Your brand isn’t what you say—it’s what people say about you online.

In today’s digital world, your online reputation is your first impression. It affects whether customers click, call, or walk away. That’s why Jeff Turnbow teaches business owners to take Reputation Management as seriously as marketing itself.

“You can’t control every review, but you can control the system that shapes your reputation.”
— Jeff Turnbow

🧠 What Is Reputation Management?

It’s the process of monitoring, improving, and maintaining how your brand is perceived online—across Google Reviews, Facebook, Yelp, industry directories, and more.

A few negative reviews aren’t the issue. The real problem is no reviews or inconsistent experiences.

💣 Reputation Can Make or Break Conversions

• 90% of customers read reviews before visiting a business
• 68% say positive reviews make them trust a local business more
• Businesses with 4+ stars on Google receive more than double the clicks

Even your SEO benefits when your reputation is strong.

🧰 Jeff’s Trusted Framework

Jeff Turnbow uses a proactive system to build and protect reputation:

1. Review Funnels – Easy-to-use forms to collect positive feedback
2. Automated Alerts – Get notified the moment a bad review is posted
3. Response Templates – Smart replies that de-escalate negativity
4. Content Push – Publishing positive customer experiences through blogs, social media, and email

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